The Office Imaging Dealer Commitment to achieve PROs Elite 100 certification begins with a complete assessment of their current service operations by the PROs executive team.
An action plan for achieving PROs Elite 100 benchmark standards for Service Excellence is developed from the results of this assessment by the PROs expert staff.
• The Dealer committed to executing the action plan and achieved the customer benchmarks
• The Dealer committed to train their Service Management in Advanced Service Management skills.
• The Dealer trained their Executive team in Customer focused leadership and strategic planning skills.
• The Dealer trained their whole organization in Elite Customer Relations Management skills
• The Dealer taught their Sales Reps how to develop customer solutions based on this certification.
• The Dealer committed to having their Service results audited on an ongoing basis by the PROs Elite team.
• The Dealer committed to ongoing coaching in the tactics to insure their audited customer results remain at or above the PROs standards.
• The Dealer annually attends roundtable discussions with other PROs Elite 100 dealers to develop technologies and solutions that resolve strategic issues facing the office imaging customer.
• The Dealer will earn certification annually to insure that their customers’ ongoing experience is consistent with the services offered by PROs Elite 100 dealers throughout the United States and select international markets